At Nippon FreshCare, we strive to provide exceptional cleaning services that meet your expectations. We understand that sometimes circumstances change or services may not meet your satisfaction. This Refund Policy outlines the conditions and procedures for refunds and service credits.
This policy applies to all services booked through our website, by phone, or email.
IMPORTANT: Please read this Refund Policy carefully before booking our services. By engaging our services, you acknowledge and agree to the terms outlined in this policy.
Nippon FreshCare stands behind the quality of our cleaning services. If you are not completely satisfied with our service, please notify us within 24 hours of service completion, and we will take appropriate action as outlined below.
Our primary resolution for service quality issues is to return and re-clean the areas of concern at no additional cost. To be eligible:
If a re-cleaning service cannot resolve the issue to your satisfaction, or if it's not practical to perform a re-cleaning, we may offer a partial refund. The refund amount will be determined based on:
In rare circumstances where our service falls significantly below our standards and cannot be remedied by re-cleaning, we may issue a full refund. Full refunds are evaluated on a case-by-case basis and are typically reserved for situations where:
Our refund policy for cancellations and rescheduling requests is as follows:
| Timing of Cancellation/Rescheduling | Refund Amount |
|---|---|
| More than 48 hours before scheduled service | 100% refund or full credit toward future service |
| 24-48 hours before scheduled service | 50% refund or full credit toward future service |
| Less than 24 hours before scheduled service | No refund, but may receive partial credit toward future service at our discretion |
For clients with recurring service subscriptions:
If we need to cancel or reschedule your cleaning service due to circumstances within our control (such as staff availability or scheduling errors):
If services are canceled or rescheduled due to circumstances beyond our reasonable control (such as extreme weather conditions, natural disasters, or public emergencies):
If our cleaning team cannot access your property at the scheduled time due to reasons not attributable to us (such as incorrect address, locked doors, or no one available to provide access):
To avoid no-access situations, please ensure that our team has clear access instructions and that all necessary arrangements have been made before your scheduled service time.
To request a refund or report a service quality issue, please follow these steps:
Please note that in some cases, payment processing fees may be non-refundable, even when a refund is issued. These fees typically represent a small percentage of the total transaction amount and are charged by payment processors, not by Nippon FreshCare.
In some situations, we may offer service credits instead of monetary refunds. Service credits:
Gift cards purchased for Nippon FreshCare services:
Services booked using promotional discounts or special offers are subject to the same refund policy as regular-priced services. However, the refund amount will be based on the actual amount paid after applying the discount, not the regular service price.
If you believe that our cleaning team has damaged an item or property during the service:
If our investigation confirms that the damage was caused by our cleaning team, we will arrange for repair, replacement, or appropriate compensation according to our insurance coverage and liability policies. For full details, please refer to Section 8 of our Terms and Conditions.
We recognize that unique situations may arise that aren't explicitly covered by this policy. In such cases, we will work with you to find a fair and reasonable resolution. Our customer satisfaction is our priority, and we evaluate special circumstances on a case-by-case basis.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the modified policy. We encourage you to review this policy periodically.
If you have any questions about this Refund Policy or would like to request a refund, please contact us: